Policies

Shipping & Returns

Last updated: [date on publish]

Working draft — have counsel review and confirm timelines, thresholds, and terms before publishing.

Order processing

Orders are typically processed within [1–2] business days. You'll get a confirmation email at purchase and a tracking email when your order ships.

Shipping times & cost

Standard shipping (US): estimated [3–7] business days after processing.
Free standard shipping on orders over $[threshold]; otherwise a flat $[rate] at checkout.
We ship within the [United States] at launch. Additional regions coming later.
Carrier estimates are estimates, not guarantees; weather and carrier delays happen and we'll help if they do.

Our 60-day guarantee

The 60-Day Honest Guarantee.

Try your first order for 60 days. If it's not for you, we'll refund it — no return shipping required, no interrogation. One guarantee claim per customer, first order.

Returns & refunds

Start a return or guarantee claim from your account, or email hello@drinkunderstory.com.
Approved refunds are issued to your original payment method within [3–5] business days.
Damaged, defective, or lost-in-transit orders: contact us and we'll replace or refund — no hassle.

Subscriptions

Subscription orders ship on your chosen cadence and can be skipped, changed, or cancelled anytime — see Subscription Terms.